Public Grievance
Aggrieved citizens may submit their grievance through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), an online web-enabled system. CPGRAMS primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/ Departments/Organizations. Tracking grievances is also facilitated on this portal through the system-generated unique registration number.
Issues which are not taken up for redress:
- Subjudice cases or any matter concerning judgment given by any court.
- Personal and family disputes.
- RTI matters.
- Anything that impacts upon territorial integrity of the country or friendly relations.
- Suggestions.
For submission of grievance Click here
For submission of grievance relating to Public Procurement Policy - Make in India (PPP-MII) order 2017 Click here
Nomination of Nodal Officer for CPGRAMS Click here
Citizens' Charter
A Citizens' Charter represents the commitment of the Organization towards standard, quality, and time frame of service delivery, grievance redress mechanism, transparency, and accountability. It is a document of commitments made by a Government organization to the citizens/client groups in respect of the services/schemes being provided to them or to be provided to them.
For Citizen Charter of the Department of Chemicals and Petrochemicals, Click here
For Citizen Charter of various Ministries and Departments under the Government of India, Click here
Internal Complaint Committee of Sexual Harassment of Women
In pursuant to the provision of the Sexual Harassment of Women at Workplace (Prevention, Prohibition, and Redressal) Act, 2013, the Department has constituted an Internal Complaint Committee. The Committee, reconstituted from time to time, is currently chaired by Ms. Divya Parmar, EA. Her contact details are:
| Economic Adviser | |
|---|---|
| Name | Ms. Divya Parmar |
| Designation | EA |
| Address | Shastri Bhawan, New Delhi |
| Tel. No. | 23386083 |
| Mobile No. | |
| divya[dot]parmar[at]gov[dot]in | |
| Sexual Harassment of Women at Workplace | |
|---|---|
| Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act and Rule 2013 | Download |
| Handbook on Sexual Harassment of Women at Workplace | Download |
| DoP&T O.M. dated 01st November, 2017 regarding Online Complaint Management system titled "Sexual Harassment electronic box (SHe-box)" | Download |
For a list of other members of the Committee, Click here
Complaints can also be lodged through a Complaint Box placed at 2nd Floor, A-Wing, Near Gate No 2, Shastri Bhawan, New Delhi.
Help Line Number (24x7) for Women in distress: Call 7827170170 https://www.ncwwomenhelpline.in
